SHIPPING POLICY

Welcome to theheelrack.com. We are dedicated to delivering your coveted TheHeelRack footwear with efficiency, care, and transparency. This Shipping Policy is designed to provide you with a clear understanding of how we process and deliver your orders. We want your experience from checkout to unboxing to be as seamless and elegant as the shoes you have selected.

Order Processing

Once your order is placed, you will receive an email confirmation with your order details. When your order ships, you will receive a separate shipping confirmation email containing tracking information so you can monitor your package’s journey to your doorstep.

We encourage you to review your order confirmation carefully upon receipt. If you identify any discrepancies or have questions about your order, we recommend contacting our customer care team promptly through our Help Center at theheelrack.com/help.

Shipping Methods and Delivery Timeframes
We partner with reputable carriers to ensure your order arrives safely and within the estimated timeframe. A variety of shipping options are typically available at checkout, allowing you to select the method that best suits your needs and timeline.

Standard shipping is our most economical option and is the method applied to orders unless an expedited method is selected. Estimated delivery timeframes for each available method are clearly displayed during the checkout process. Please note that delivery estimates are calculated from the date your order ships, not from the date the order is placed, and are provided as guidelines rather than guaranteed arrival dates.

Delivery to some locations, particularly remote or rural areas, may require additional transit time beyond standard estimates. Additionally, certain external factors such as extreme weather conditions, carrier disruptions, or other unforeseen circumstances may impact delivery schedules.

Shipping Destinations
We currently offer shipping to all fifty United States, including Alaska and Hawaii. At this time, we do not ship to international destinations, though we are actively exploring opportunities to expand our shipping footprint in the future.

We are unable to deliver to P.O. boxes or APO/FPO addresses at this time. For security and verification purposes, all shipments require a physical street address. We appreciate your understanding regarding this necessary restriction.

Shipping Costs
Shipping charges are calculated based on the total order value, the shipping method selected, and the destination of your package. All applicable shipping charges are displayed prominently during the checkout process before you finalize your purchase.

From time to time, we may offer promotional shipping rates or free shipping promotions. These promotions are subject to specific terms and conditions, including minimum purchase requirements and expiration dates, which will be clearly communicated at the time of the offer.

Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress. You may also track your order by visiting theheelrack.com and accessing your account dashboard.

Please allow up to 24 hours after receiving your shipping confirmation for the tracking information to populate in the carrier’s system. If your tracking status has not updated after 48 hours, we recommend checking the carrier’s website directly or contacting our customer care team for assistance.

Delivery Issues
We take great care in packaging and shipping your order, and the vast majority of shipments arrive without complication. However, we understand that occasionally issues may arise.

If your tracking information shows that your package has been delivered but you have not received it, we recommend first checking with household members, neighbors, or building management, as carriers occasionally deliver to an alternative safe location. If the package remains missing, please contact us through our Help Center, and we will assist you in investigating the matter with the carrier.

In the rare event that your order arrives with visible external damage to the shipping box, we encourage you to document the condition and contact us promptly. For items damaged in transit, we will work with you to make things right.

Order Modifications and Cancellations
Because we strive to process and ship orders as quickly as possible, our window for modifications or cancellations is very limited. If you need to make a change to your order or cancel it entirely, we recommend contacting us immediately through our Help Center. We will make every effort to accommodate your request, but once an order has entered the shipping process, we are unable to make changes or cancel it.

Shipping Address Accuracy
The security and successful delivery of your order depend heavily on accurate address information. You are responsible for providing complete and accurate shipping details at the time of order. We strongly recommend verifying all address information before completing your purchase.

If you realize after placing your order that you provided an incorrect shipping address, please contact us immediately. While we cannot guarantee we can intercept the order before it ships, we will make every effort to do so. Orders that are returned to us due to an incorrect or undeliverable address may be subject to additional shipping charges for re-delivery.

Holiday Shipping
During peak shopping seasons, such as winter holidays, processing and delivery times may be longer than usual due to increased order volumes and carrier capacity constraints. We encourage you to plan ahead and place your orders early during these periods to ensure timely delivery.

Questions About Your Shipment
We are here to support you throughout the shipping process. If you have any questions about your order’s delivery status, shipping options, or this policy, please visit our comprehensive Help Center at theheelrack.com/help. Our team is dedicated to providing clear, prompt, and helpful assistance.

Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy to theheelrack.com. We encourage you to review this policy periodically to stay informed about our shipping practices.

Thank you for choosing theheelrack.com. We are honored to be part of your style journey and look forward to delivering your perfect pair.